Специалист поддержки (Внедрение и Поддержка 1С)

Описание вакансии

компания "hrs"

hrs hotel restaurant systems is the company with an excellent reputation for service. with a team of experts, hrs is a leading supplier of it solutions for the hospitality industry.

we offer a wide range of innovative solutions, including property management, pos, spa & guest activities, business analytics, payment gateway, mobile applications, channel manager, online distribution services, finance and hr systems, passport scanning & recognition, plus much more.

about the role

you will join our growing global service delivery team implementing and offering support on the hrs-wide portfolio of products to hospitality-related companies across kazakhstan. the ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

requirements

• it background is a must
• sql knowledge is a must
• knowledge of programming languages is preferable
• knowledge of how to install programs/os
• ready to travel and sometimes working the night shifts.
• open minded, eager to learn new knowledge in inventory management and it.
• required experience in installing 1c software

what you will be doing

• software installation (spa and hospitality industry)
• business travel up to 50%
• rare night shifts
• provide telephonic / remote / onsite support for it products, qa skills advantageous.
• ensure accurate and timely updates of logged support issues on the in-house call logging system.
• research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
• assist with the occasional implementation, testing and writing of documentation
• test and troubleshoot new versions prior to release.
• prioritize numerous issues of varying severity & service levels and deal with them
• accordingly.
• log and manage support cases with 3rd parties.

language requirements:

• english, both written and spoken, b1+ level

what we offer you

• multinational enthusiastic environment.
• motivating remuneration package.
• wide opportunities for professional growth within our fast-growing company;
• hybrid working model.

Метки