Destination Representative / Tour Guide

Описание вакансии

компания "holiday factory package tours"

job summary

we are seeking a proactive, well-organized, and customer-focused destination representative / guide in bishkek to coordinate and manage on-ground services for our guests. this role combinesguiding, administrative coordination, and guest support, ensuringthe highest level of service is consistently delivered.

key responsibilities

meet & greet: welcome guests upon arrival at theairport and assist with smooth transfers to and from the hotel.

excursion coordination: organize and leadscheduled excursions and activities, ensuring all logistics are handled efficiently.

customer assistance: serve as the main point ofcontact for guests during their stay, offering support, information, and resolving any issues promptly.

administrative support: coordinate with localsuppliers (transportation, guides, activity providers) and handle daily reporting and service documentation.

quality control: monitor the quality of servicesprovided and report any concerns to the dubai head office.

emergency handling: be available for guests in caseof emergencies or unforeseen changes in itinerary (e.g. cancellations, delays).

sales support: promote optional tours and additional services to guests when relevant.

requirements

fluency in english

previous experience in tourism, hospitality, or guestrelations is an advantage

strong organizational and multitasking skills.

friendly, professional, and service-oriented attitude.

local knowledge of kyrgyzstan and surrounding touristattractions.

what we offer

competitive local salary.

opportunities for growth within an international travelcompany.

a dynamic, multicultural working environment.

the chance to represent a leading brand and make a real impact on guest experiences.

holiday factory is one of the leading tour operators based in dubai, uae, specializing in affordable high-quality holidaypackages to a variety of international destinations. since ourestablishment, we’ve revolutionized travel by offering dynamicand cost-effective holiday deals to a wide customer base acrossthe gcc region. our core values center around excellentcustomer service, seamless travel experiences, and reliable on-ground operations in every destination we serve.

we are now looking for a full-time destination representative / guide to join our team and ensure our customers enjoy smooth, safe, and memorable holidays.