US Trucking Insurance Servicing Specialist & Intake Coordinator

Описание вакансии

компания "осоо гет логан ит-инновации в страховании"

key responsibilities

policy servicing & endorsements

• process driver and vehicle additions, deletions, swaps, and vin corrections.

• handle endorsements across lines of business: liability (al), physical damage (pd), motor truck cargo (mtc), general liability (gl), and others.

• prepare, review, and issue certificates of insurance (cois) and official policy documentation.

• coordinate with us insurance carriers and follow up on pending endorsements and service requests.

• process policy renewals, changes, and ongoing servicing tasks while maintaining accurate system notes.

intake, communication & queue management

• monitor incoming requests via servicing emails, telegram, chat, and phone queues.

• log 100% of incoming servicing requests into tims within 15 minutes, assigning proper ownership and due dates.

• classify and route endorsements, carrier replies, cois, quotes, and billing inquiries to the correct teams.

• verify required intake documentation (cdl, mvr, dob, vin, registration, loss payee, pcr, unit value, etc.).

• flag missing information, duplicate submissions, unauthorized requesters, or accounts near expiration/cancellation.

• enforce the email-only endorsement request policy, guiding clients from chat/phone to formal email submissions.

• complete eod reviews to ensure zero unassigned items remain, submitting daily reports to management.

requirements & qualifications

experience & technical skills

• hands-on experience in us commercial trucking insurance policy servicing.

• strong knowledge of commercial trucking policies, endorsements, coverage types (al, pd, mtc, gl), and carrier workflows.

• hands-on experience with agency management systems (ams/tims), crms, excel, and ticketing tools.

language capabilities

• uzbek: native or fluent speaker.

• kyrgyz: native or fluent speaker.

• russian: native or fluent speaker.

• english: advanced written and verbal proficiency (professional email communication with us brokers and carriers).